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Your AI-powered financial intelligence guide — find answers, get started, and thrive.

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Frequently asked questions.

Yes. Thrive uses a trusted financial integration partner and never stores your bank username or password on its own servers. Your credentials are used only to establish a read-only, tokenized connection. All data is protected with 256-bit encryption.

No. Thrive has read-only access to your financial accounts. It can view your balances and transactions to power its AI insights, but it cannot initiate transfers, withdrawals, or any financial transactions. Your money is always under your control.

Thrive supports thousands of financial institutions including major banks, credit unions, and credit card providers such as Chase, Bank of America, Wells Fargo, and many others. If your institution is not available, please contact us at support@gothrive.net and we'll do our best to get it added. Note: Fidelity retirement accounts are not currently supported, but our team is actively working on adding Fidelity connectivity.

Currently, Thrive is available exclusively on iOS (iPhone) and requires iOS 18.5 or later. Android support is not yet available. If you'd like to be notified when an Android version launches, email us at support@gothrive.net.

Bank connections can occasionally disconnect, often after you change your bank password or your institution updates its security settings. To reconnect, go to Banking → Accounts, tap the affected account, and select Verify Connection. If you continue to have issues, contact us at support@gothrive.net.

To delete your account and all associated data, go to Settings → Manage Account → Delete Account within the app, or email us at support@gothrive.net with your request. Account deletion is permanent and will remove all your data from our systems in accordance with our Privacy Policy.

Thrive syncs your account data automatically throughout the day. You can also trigger a manual refresh by pulling down on your dashboard screen. For best results, keep the app updated to the latest version from the App Store.

On the login screen, tap Forgot Password? and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. For further help, contact support@gothrive.net.

Troubleshooting.

The app won't open or keeps crashing

Force-close the app and reopen it (swipe up and remove from recent apps).
Ensure your device is running iOS 18.5 or later. Go to Settings → General → Software Update.
Check the App Store for any pending Thrive updates and install them.
Restart your iPhone.
If the issue persists, delete and reinstall the app. Your account data is saved to the cloud and will be restored after you log back in.

My bank account won't connect

Double-check that you're entering the correct credentials for your financial institution (not your Thrive credentials).
Ensure your bank account does not have multi-factor authentication (MFA) issues — some banks require you to approve the login from a text or email first.
Try removing the account and re-adding it fresh via Banking → Accounts → Add Account.
Contact us if your institution is not found: support@gothrive.net.

My transactions aren't showing up

Pull down on the dashboard to manually trigger a data sync.
Check that the relevant account is still connected under Banking → Accounts.
New transactions from the same day may take up to 24 hours to appear depending on your institution.

I'm not receiving Smart Alerts

Go to iPhone Settings → Notifications → Thrive and ensure notifications are enabled.
Check in-app notification preferences under Settings → Notifications.
Make sure your iPhone is not in Do Not Disturb mode during the times you expect alerts.

I'm having trouble logging in

Verify you're using the email address associated with your Thrive account.
Use the Forgot Password? link on the login screen to reset your password.
If you have biometric login enabled and it isn't working, enter your password manually and re-enable Face ID/Touch ID in Settings.

— Still stuck?

Our support team is here.

Call (415) 255-5468 or email support@gothrive.net. We resolve issues quickly.

When contacting us, have your Thrive email, iOS version, app version, and a brief description of the issue handy.