Help center
Answers, not tickets.
Your AI-powered financial intelligence guide — find answers, get started, and thrive.
— Get in touch
Frequently asked questions.
Troubleshooting.
The app won't open or keeps crashing
- Force-close the app and reopen it (swipe up and remove from recent apps).
- Ensure your device is running iOS 18.5 or later. Go to Settings → General → Software Update.
- Check the App Store for any pending Thrive updates and install them.
- Restart your iPhone.
- If the issue persists, delete and reinstall the app. Your account data is saved to the cloud and will be restored after you log back in.
My bank account won't connect
- Double-check that you're entering the correct credentials for your financial institution (not your Thrive credentials).
- Ensure your bank account does not have multi-factor authentication (MFA) issues — some banks require you to approve the login from a text or email first.
- Try removing the account and re-adding it fresh via Banking → Accounts → Add Account.
- Contact us if your institution is not found: support@gothrive.net.
My transactions aren't showing up
- Pull down on the dashboard to manually trigger a data sync.
- Check that the relevant account is still connected under Banking → Accounts.
- New transactions from the same day may take up to 24 hours to appear depending on your institution.
I'm not receiving Smart Alerts
- Go to iPhone Settings → Notifications → Thrive and ensure notifications are enabled.
- Check in-app notification preferences under Settings → Notifications.
- Make sure your iPhone is not in Do Not Disturb mode during the times you expect alerts.
I'm having trouble logging in
- Verify you're using the email address associated with your Thrive account.
- Use the Forgot Password? link on the login screen to reset your password.
- If you have biometric login enabled and it isn't working, enter your password manually and re-enable Face ID/Touch ID in Settings.
— Still stuck?
Our support team is here.
Call (415) 255-5468 or email support@gothrive.net. We resolve issues quickly.
When contacting us, have your Thrive email, iOS version, app version, and a brief description of the issue handy.